Terms of Service

1. The service

Plinth is a software tool for owners corporations, bodies corporate and building managers. It produces a living maintenance plan and reserve-fund forecast, keeps registers of assets, works, renewals and compliance obligations, stores building documents, and generates downloadable reports. It is a planning and record-keeping tool.

2. Your account

You sign in using a one-time link sent to your email address. You are responsible for keeping access to that email secure, and for everything done under your account. You must be at least 18 years old and, where you act for an owners corporation or a client, authorised to do so. One account may hold one or more buildings under the same email.

3. Free trial

New accounts begin with a 7-day free trial. No payment details are required to start. You have full access during the trial. At the end of the trial you may subscribe to continue. If you do not subscribe, your access pauses, and we retain your data for a reasonable period in case you return.

4. Subscription and fees

• $750 per account, per year (including your first building), and $350 per year for each additional building added under the same account.
• All fees are in Australian dollars and inclusive of GST. We issue a tax invoice for each payment.
• Subscriptions are billed annually in advance through our payment provider, Stripe, and renew automatically each year unless cancelled.
• We may change our fees. We will give you at least 30 days’ notice before a change takes effect at your next renewal.

5. Cancellation and refunds

You may cancel at any time through the billing portal. Cancellation takes effect at the end of your current paid period, and you keep access until then. Fees already paid are not refundable for partial periods, except where a refund is required by the Australian Consumer Law. Nothing in this clause limits your rights under that law.

6. Your data

You own the information you put into Plinth. You grant us a licence to host and process it for the purpose of providing the service. You can ask us to export your data at any time. On termination we will delete or de-identify your data within a reasonable period, except where we are required to retain it. You are responsible for the accuracy of the information you enter, and you confirm you are authorised to provide any personal information of others that you enter.

7. Acceptable use

You must not misuse Plinth: do not attempt to access other accounts, reverse-engineer or copy the software, resell access without our agreement, upload unlawful or infringing content, or use Plinth in breach of any law.

8. Intellectual property

We own Plinth, including its software, design and branding. We grant you a limited, non-exclusive, non-transferable licence to use Plinth for your own building management during your subscription. Your data remains yours.

9. Nature of the service — not professional advice

This is important. The forecasts, figures, schedules, registers and reports Plinth produces are planning estimates and record-keeping aids, generated from the information you provide. They are not financial, accounting, engineering, quantity-surveying, valuation, legal or other professional advice; they are not a statutory, certified or independently verified maintenance plan; and they are nota guarantee of future costs, timing or fund adequacy. You should obtain independent professional advice before making financial, works or compliance decisions. You remain responsible for your owners corporation’s decisions and statutory obligations.

10. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot be excluded. Where our liability for a failure to comply with such a guarantee can be limited, our liability is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied.

11. Disclaimers and limitation of liability

Plinth is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or error-free. To the extent permitted by law, and subject to clause 10, our total liability arising from or in connection with Plinth is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect, special or consequential loss, or for loss of profit, data or goodwill.

12. Indemnity

To the extent permitted by law, you indemnify us against loss or claims arising from your breach of these terms, the information you enter, or your use of Plinth, except to the extent caused by us.

13. Suspension and termination

We may suspend or terminate your access if you breach these terms or fail to pay. You may stop using Plinth and cancel at any time. Clauses that by their nature should survive termination (including 6, 8, 9, 10, 11 and 12) continue to apply.

14. Third-party services

Plinth relies on third parties, including Stripe for payments and cloud providers for hosting and storage. Their terms may apply to those parts of the service, and we are not responsible for their acts or omissions.

15. Changes to these terms

We may update these terms from time to time. We will notify you of material changes by email or in the app. Continuing to use Plinth after a change means you accept the updated terms.

16. Governing law

These terms are governed by the laws of Victoria, Australia, and you submit to the courts of that State.

17. Contact

Questions about these terms? Email callum@plinthconsulting.com.au.